All things RIO!
If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.
Welcome to our blog, and stay tuned for all things RIO!
RIO Recipe training and Partner Certification
We have successfully delivered RIO Recipe training to partners in Canada, the United States, Latin America, and Europe!
What is RIO Recipe? It is the result of years of collective experience, whereby we developed a method of implementing RIO Education for customers - from discovering their requirements right up to UAT and the final deployment to go-live.
Standardized and streamlined to easily follow; check out our RIO Recipe for success here.
We are also planning a Partner Certification process for our RIO Education SIS! Stay tuned for more developments.Delete
Experience RIO Education in action
See how students, faculty, and administration staff can use RIO Education configured and tailored to their requirements, all right here:
[Event] RIO Education & Financial Aid: Connect your Campus - happening June 2nd
Book your calendars - we are hosting a webinar on June 2nd!
Click here to register. See you there!Delete
In case you missed our previous webinar
Hope to see you in our upcoming webinar on integration with Campus Ivy and PowerFAIDS - happening June 2nd (click here to register: RIO Education & Financial Aid: Connect your Campus).Delete
[Event] Learn how Crandall University and New York Academy of Art use RIO Education's Student Management System to create connected campusesDelete
Check out RIO Education's Student Management System features
How we ensure RIO Education meets Salesforce security standards to be listed in the AppExchange
RIO Education is a native Salesforce Student Information System (SIS, SMS) listed on the AppExchange, and thus meets Salesforce security standards.
Read more on the design, due diligence, and security review processes we've completed, in order for our solution to be eligible for listing in the AppExchange.Delete
Program Application walkthrough
Wondering where to start or how to create a Program Application? Or perhaps how to approve a student's application?
You might also wonder if there's a way to apply without having a login account to the Student Community.
In this following article, we will cover all those scenarios. We even have a step-by-step video guide! Come and check it out here.Delete
Exciting enhancements in RIO Education v3.7 and v3.8
We have made a number of enhancements to RIO Education, ranging from grade management and enrollment wizard, to the Appointment Scheduler and credit transfer features.Delete
Upgrading RIO Education
If you're looking to upgrade your RIO Education, do refer our RIO Education Upgrade Plans.
Not sure on the sequence or which plan(s) to deploy? Not to worry, we've outlined them as well, in this article here.Delete
How to install RIO Education and the instance for it?
Looking to install RIO Education, and unsure how to proceed?
Come and check out our guides!Delete
Learning material for Term, Course Offering, and Session
Want to know the flow sequence for Term, Course Offering, and Session, and how they are related?
We've got just the thing for you; check out this article here.Delete
Video guide on Program Administration
New to RIO Education, and unsure how to proceed with Program Administration?
We've got you covered - check out our video guide here!
Alternatively, feel free to check out our reading material here.Delete
Wondering how TCSI can be integrated with RIO?
Check out our article here for an overview of the syncs and the RIO Connect high level flow.
You can also head here for an overview of RIO Connect integrations.Delete
We have released RIO Education v3.6, check it out!
Version 3.6 is now available - head here to get insights on what are the new features, enhancements, and bug fixes included in this latest version of RIO Education.Delete
Housing extension package released!
That's right, we've released a housing extension package!
It tracks information needed for student housing, i.e. student housing request and status, room allocation, etc.
Check out our content here for an overview and more information on the objects.Delete
Looking to integrate LMS to RIO Education?
Have a Learning Management System (i.e. Canvas, Moodle) that you want to integrate with our RIO Education SIS?
What if a student takes a Term off while still enrolled in a Program?
For example, a student has completed a Term, but decides not to immediately continue the next Term. He/she will skip it and enroll in the following Term instead.
Click here to find out how an administrator can model this scenario in RIO Education.Delete
Explore RIO Ready!
Discover more about RIO Ready, what it is, the benefits it brings, and how to set up custom features to improve your RIO Education experience, all in here.Delete
How to model a multi-language Program Offering?
For example, a Program Offering that comes in 2 different languages, with everything else being the same.
There are 2 ways to approach this:
- use a language-specific Course Offering.
- use a Single Course Offering and manage languages at the Session level.
For a more detailed description, head here .Delete
What is Program Offering?
Since a Course Offering relates Term and Course, does this mean a Program Offering relates Term and Program?
No, a Program Offering actually relates Program Application and Account objects. Think of it as a "label", which helps you identify students who enrolled in a Program.
Find out more on Program Offering here.Delete
RIO Education v3.5 is now here!
Find out more on the new features and enhancements here.
All RIO Education version releases can be found here.Delete
Assigning multiple faculty members to a single Session
Not sure how to achieve the scenario above? Or unsure whether other faculty members can see who is assigned to a Session slot?
We've got you covered; check out our answers in here.Delete
Can't find any Courses in Session Scheduler?
This may be due to where the Courses have been created; possibly an incorrect structure or order of hierarchy. Check out this checklist we have compiled here.Delete
We've set up a series of tasks (with video tutorials) to help users familiarize themselves with RIO Education, from creating Programs to scheduling Classes - drop by and check them out, here!
New to RIO Education?
No worries, you can get up to speed on RIO Education with our video guides here!