This functionality is intended to give you a head start on setting up a channel for students to raise their requests within RIO Education through the Digital Experience.

1. A student files a request via the Student Community, for example, 'Generic Grievance'.
   
   
   
2. A case is created in Salesforce Service Cloud and assigned to a Student Service Personnel (SSP).
   
   
   
3. Communication between Student and SSP (if required, for example, requesting for more supporting details).
   
   
4. The case is reviewed by SSP.
   
   
5. When the request has an outcome, the case is resolved/closed.

See here for a list of Student Request types available.

This RIO Ready package provides a:

Custom Screen Flow:

1. A custom flow has been setup to allow students to submit their requests.
2. This flow will create a Case record and automatically assign the Case to a custom Case Queue.

Additional Case Queue:

1. A Case queue “Student Request” has been preconfigured. 
2. This will enable the request submitted by the student to be assigned to it.

To set up the Student Request functionality, you can follow the steps here.