Common Outbound Notifications

RIO Education supports a series of common outbound notifications. The notifications can sent out through different channels however, some of them requires further customizations and integrations.  

RIO Education only supports standard notifications out-of-the-box (OOTB), even though WhatsApp/SMS/Email options are defined in the 'Channel Type' picklist field. The WhatsApp/SMS option would require integration with third-party apps. For email notifications, it depends on the Salesforce OOTB email functionality and limits, as well as any customizations required based on the customer's needs.

For more information on the standard notifications, please see “Session notifications”.

Standard Notifications

Below are the standard notifications that are supported as standard:

1. Facility series of booking allocation/unallocation (via workpad) 
   • Notification to inform that a facility has been allocated/unallocated for all bookings in the session.
   • For example, the BUS101 lecture scheduled for every Friday, from 8:00 AM to 10:00 AM, will be conducted in A10-3A.
2. Faculty series of booking allocation/unallocation (via workpad) 
   • Notification to inform that a faculty (teacher/tutor) has been allocated/unallocated for all bookings in the session.
   • For example, the MKT101 lecture scheduled for every Friday, from 8:00 AM to 10:00 AM, will be conducted by John Doe.
3. Single booking faculty time change 
   • Notification to inform that there is a change of faculty for a particular booking.
   • For example, the BUS101 lecture scheduled for Friday, March 15th, from 8:00 AM to 10:00 AM, will now be conducted by the new faculty member, John Doe. 
4. Single booking facility time change 
   • Notification to inform that there is a change in the facility for a particular booking.
   • For example, the MKT101 lecture scheduled for Friday, March 15th, from 8:00 AM to 10:00 AM, will now be conducted in a new room, Room A10-3A. 
5. Session is changed to cancelled
   • Notification to inform that the session has been cancelled (for example, the session is cancelled due to insufficient participants).
6. Session starting
   • Notification to remind students that the session is starting soon.