Description

The following error is encountered while merging 2 different Person Account records with the following related records:

Record A - Has a PE record.

Record B - Has PA and PE records (to merge into Record A).

"We couldn't merge these accounts. This record can't be deleted because it has one or more related associated with it.

Resolution

In order to allow the merge without deleting the associated records, the following TDTM are disabled temporarily:

• ACCT_CannotDelete_TDTM
• rio_ed_pa.PA_ACCT_CannotDelete_TDTM
• rio_ed_pa.PA_CON_CannotDelete_TDTM

See also: Merging Accounts/Contacts/Person Accounts in RIO Education‍