Description

When you manually create a Student Contact record and try to approve a Program Application, you might encounter this error below:

This is the RIO Education expected behaviour, when you are attempting to approve a Program Application for a Student Contact:

• without a User, or,
• without a "Community Username" in the Contact record (field empty).

The related trigger that governs this can be found here: PRAP_StudentCommunity_TDTM.

Resolution

There are three options to resolve this:

Option 1

Disable the 'Auto Student Community Registration' setting in RIO Education Custom Setting.

Option 2

Expose and populate the "Community Username" field in the Student Contact record.

Option 3

Disable the PRAP_StudentCommunity_TDTM trigger handler for the rio_ed__Program_Application__c object only.